1. Introduction

Trustlock Homes LTD ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your information when you use our services via our website sheffieldsecurelocksmiths.co.uk or contact us by phone or email.

2. Information We Collect

We collect the following personal data when you contact us for locksmith services:

• Name
• Address
• Phone number
• Email address

We do not collect any unnecessary personal information and only retain what is required for service purposes.

3. How We Collect Data

Data is collected directly from you via phone calls, email communications, or through our website's contact form. Additionally, cookies are used on our website to enhance user experience and for analytics purposes (e.g., tracking user behaviour through tools like Google Analytics).

4. How We Use Your Data

We use your personal data solely for the purpose of providing locksmith services, including:

• Booking services
• Issuing invoices or receipts
• Providing warranty services

We do not use your data for marketing purposes unless explicitly agreed upon. Your data may be stored to identify you for future warranty claims.

5. Third-Party Sharing

We do not share your personal data with third parties, except when required to process payments (e.g., card payment processing services). These third-party services adhere to strict confidentiality standards and comply with data protection regulations.

6. Data Security

We take appropriate measures to safeguard your personal data, including secure servers and encryption where applicable. Access to personal data is restricted to authorised personnel only, and we regularly review our security practices to ensure the highest levels of protection.

7. Cookies

We use cookies on our website to track user preferences and for analytics purposes. You can manage your cookie preferences through your browser settings.

8. User Rights

You have the right to request access to, correction of, or deletion of your personal data. However, please note that if your data is deleted, we may not be able to verify you for future warranty claims.

9. Data Retention

We retain your personal data for a period of three (3) years from the date of service. After this period, your data will be securely deleted unless required for legal or regulatory purposes.

10. Contact Information

For any concerns or inquiries regarding your personal data, please contact us at:
Email: [email protected]