1. Information You Give Us

Welcome to Trustlock Homes LTD ("we", "our", "us"). By accessing or using our services provided via our website sheffieldsecurelocksmiths.co.uk, or by calling our hotline at 01146979977, you agree to the following Terms and Conditions.

2. Services Provided

Trustlock Homes LTD provides a full range of locksmith services including but not limited to:

• Emergency locksmith services
• Lock installations and repairs
• Key cutting and duplication
• Residential and commercial security solutions
• Security consultations

3. Service Area

We accept payments via cash, card, and bank transfers. All payments are due upon the completion of service unless otherwise agreed upon in writing. We provide a 12-month warranty on labor and parts. Refunds may be issued under the following conditions:

4. Pricing and Payments

Our site uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

• If a service is unsatisfactory and cannot be reasonably remedied, a refund may be considered.
• Refund requests must be made within 30 days of the service.
• Partial refunds may be issued for services that have been partially completed.

We reserve the right to refuse a refund under any circumstances that appear fraudulent or unreasonable.

5. Warranty

We offer a 12-month warranty on all labor and parts provided. This warranty does not cover misuse, improper maintenance, or damage caused by third-party interference. Warranty claims must be accompanied by proof of service.

6. Liabilities

While we aim to provide services that avoid damage to property, Trustlock Homes LTD is not responsible for any damage caused during emergency lockout services or any unforeseeable consequences of service rendered under duress (e.g., forced entry for lockout situations).

7. Cancellation Policy

If a booking is canceled more than 15 minutes after a technician has been dispatched, a cancellation fee of £50 will apply. This fee covers time and travel costs incurred by our locksmiths.

8. Intellectual Property

All content on our website, including logos, images, and icons, is the property of Trustlock Homes LTD and may not be used without our express written permission.

9. Jurisdiction

For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.